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KMx Support, Tutorials, Documentation and Training Schedules
KMSI provides comprehensive training, support and reference materials for clients and prospective clients.  Review and/or download materials from this page to learn more about KMx - The Advanced Distributed Learning Platform.
 

KMx Online Introductory Course and Process Tutorials:

  1. An Introduction to KMx
  2. KMx QuickClick Process Tutorials


KMx User Documentation and References Available for Download:

  1. KMx V8.1 Developer & Administrator Guide
  2. KMx V9.0 Release Notes
  3. KMx Administrative Levels
  4. KMx Integration Overview
  5. KMx Integration Kit and Example Source Code
  6. Microsoft PowerPoint eLearning Template


KMx Developer/Administrator Classes

KMSI provides a two-day Developer/Administrator course for new and existing customers. This course is offered  up to four time each year. During the two day program, participants will learn how to fully leverage KMx, the industries most comprehensive learning technology platform. Each convening is held at KMSI's Baltimore/Washington International (BWI) Airport headquarters facility.  

Price: $595.00 USD
Register at: www.KMxDirect.com



KMx Customer Support Policy
Licensed customers of KMx and other KMSI products are eligible for technical support via phone and email.  Telephone support is available 9:00 am Ė 5:00 pm ET, Monday Ė Friday, except holidays.  In the event that all agents are busy, a voice mail message may be left.  Voice messages will usually receive a response within one business day.  The phone number for telephone support is (866) 501-5674. 

Email requests for support should be addressed to support@kmsi.us.   Requests should include a description of the problem or question and any alerts or messages reported by the system.   Requests for support received by email will usually receive a response within one business day. 

Customers may designate up to three customer service points of contact.   KMSI will accept support requests from these designated individuals.   KMSIís technical support services do not include support for the Customerís end user community.

KMSI will periodically publish patches to address minor bugs or defects in the software. Whenever an patch is released, all licensed customers will be notified via email. The update, as well as instructions for installation, will be made available for electronic distribution, usually via the Internet. 

Premium Support Services Ė ASP and other customers requiring extended service hours and a faster response time may subscribe to KMSIís premium support services.  For a fee of $2,000.00/month, you will have access to a live support representative 24 hours a day, 7 days a week, including holidays.   Premium Support subscribers will be provided with a separate email address to contact support.  The target response time for all calls initiated to Premium Support is four hours.  As with KMSIís standard support service, Premium Support subscribers may designate up to three customer service points of contact to access this service.  End user support is not included with Premium Support. 

KMSI reserves the right from time to time to revise this support policy to better meet the needs of our customers.   Licensed customers of KMx and other KMSI products will receive notice of KMSIís intent to change this policy at least 7 calendar days before the proposed change is to take effect.  Customers subscribing to Premium Support services will receive at least 30 days advance notice of any intent to change the Premium Support practices.
 


KMSI Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to the www.kmsi.com website maintained by Knowledge Management Solutions, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Knowledge Management Solutions, Inc. and KMSI refer to www.kmsi.com website. The website is a Company Information site. By using the KMSI website, you consent to the data practices described in this statement.
 
Collection of your Personal Information
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. KMSI does not sell, rent or lease its customer lists to third parties.
 
KMSI may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to KMSI, and they are required to maintain the confidentiality of your information.
 
KMSI may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on KMSI or the site; (b) protect and defend the rights or property of KMSI; and/or (c) act under exigent circumstances to protect the personal safety of users of KMSI, or the public.
 
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by KMSI. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the KMSI website.
 
Security of your Personal Information
KMSI secures your personal information from unauthorized access, use, or disclosure. KMSI uses the SSL Protocol for this purpose:
 
When personal information is transmitted, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
 
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
 
Children Under Thirteen
KMSI does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
 
E-mail Communications

From time to time, KMSI may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from KMSI, you may opt out of such communications by Clicking on the Unsubscribe link provided.
 
Changes to this Statement
KMSI reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
 
Contact Information
KMSI welcomes your questions or comments regarding this Statement of Privacy. If you believe that KMSI has not adhered to this Statement, please contact KMSI at:
 
Knowledge Management Solutions, Inc.
839 Elkridge Landing Road, Suite 205
Linthicum, Maryland 21090
 
Email Address:
info@kmsi.com
 
Telephone number:
(866) 501-5674
 
Effective as of February 14, 2019

 


 
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